Frequently Asked Questions
Everything you need to know about shopping with Velvet by Graham & Spencer.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with all tags attached within 30 days of the original purchase date.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I care for my Velvet garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the garment's inner label, though many of our cotton pieces are machine washable on a cold, gentle cycle.
Can I change or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so we are often unable to make changes. Please contact customer service immediately if you need to request a modification.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.