Returns & Exchanges

At Velvet by Graham & Spencer, we want you to be completely satisfied with your purchase. We offer returns or exchanges on unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is submitted, download and print the prepaid UPS shipping label provided through the portal.

3

Package Your Items

Securely pack your items in the original shipping box or a similar mailer, ensuring all original designer tags are included.

4

Ship and Track

Drop off your package at any authorized UPS location; you will receive a confirmation email once your refund has been processed, typically within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing